Privacy Policy
Last updated: 5 June 2025
1. Introduction
Claimquid Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and share your personal information when you visit our website claimquid.co.uk (the "Site") or use our services.
We are Claimquid Ltd, registered in the United Kingdom under company number 12345678. Our registered office is at 123 Example Street, London, UK. We are the data controller for the purposes of the General Data Protection Regulation (GDPR).
2. Information We Collect
We may collect and process the following data about you:
- Information you give us: This includes information submitted when you use our Claim Checker tool, contact forms, or communicate with us. This may include your name, email address, phone number, details about your car finance agreement, and any other information you provide.
- Information we collect automatically: When you visit our Site, we may automatically collect technical information, including your IP address, browser type, operating system, and information about your visit (pages viewed, interaction). We use cookies for this purpose (see our Cookie Policy).
- Information from third parties: We may receive information about you if you use any other websites we operate or other services we provide.
3. How We Use Your Information
We use your information to:
- Provide our services, including assessing your eligibility for a claim and processing claims.
- Communicate with you about your claim or enquiries.
- Improve our Site and services.
- Comply with legal and regulatory obligations.
- Send you marketing communications if you have consented.
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent: Where you have given consent (e.g., for marketing).
- Contract: To perform a contract with you (e.g., to process your claim).
- Legal Obligation: To comply with the law (e.g., FCA regulations).
- Legitimate Interests: For our legitimate business interests, provided these do not override your rights (e.g., improving our services).
5. Data Sharing
We may share your information with:
- Lenders and financial institutions to process your claim.
- Our service providers (e.g., IT, hosting, email, AI chat).
- Regulatory authorities (e.g., FCA, ICO).
- Legal advisors or other professional bodies.
We ensure all third parties respect the security of your personal data and treat it in accordance with the law.
6. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. This includes SSL encryption for data transmitted via our Site. We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8. Your Rights Under GDPR
- Access your personal data
- Correct your personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Restrict processing of your personal data
- Data portability
- Withdraw consent at any time
9. Cookies
Our Site uses cookies. For more information, please see our Cookie Policy.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page.
11. Contact Us
You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).